Orange and Littlewoods in trouble with Data Protection

The Information Commissioner’s Office (ICO) has ordered Orange Personal Communications Services Limited and Littlewoods Home Shopping to sign undertakings to comply with the Data Protection Act 1998.

It is a draconian step for the ICO to do such as thing but it found that both companies were in breach of the Act following complaints about the way in which they were processing customers’ personal information: the complaint about Orange concerned the sharing of user names and passwords to access the company’s computer systems, while the complaint about Littlewoods concerned its failure to stop sending a customer direct marketing materials, despite her asking them to cease doing so. If either company fails to meet the conditions of the undertakings, the ICO can take further enforcement action.

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